Does Chew Magna need Ultrafast Broadband and who could potentially supply it?
There is considerable debate in Chew Magna about whether Superfast Broadband is adequate or whether Ultrafast Broadband is necessary in Chew Magna so here are some Frequently Asked Questions and the responses received. Hopefully these will help residents to make up their minds.
13 March 2019
Councillor Leeder was pleased to report that the 106 sign ups required for Truespeed to provide Ultrafast Broadband for Chew Magna had been reached in mid February. Truespeed have been trying to find suitable locations for two cabinets and following the elimination of 7 sites for various reasons, the sites which are currently preferred are the Sacred Heart Carpark near to the wall and the entrance to Bridge Farm. Jake from Truespeed will keep CMPC updated on progress. He also reported that all affected residents would be informed by mail drop if their street was to be dug up. Updates will be placed on the Broadband section of CMPC website.
15 February 2019
“Chew Magna will now be getting ultrafast Broadband as we have hit the magic number of 106 properties. Further details of the progress and timings will be posted as and when we are notified.”
5 February 2019
Councillor Leeder expressed thanks to Tim Stevenson for helping her in the delivery of the information leaflets in Chew Magna. The leaflet in support of Ultrafast Broadband appears to have had an effect with an increase from 70 to 98 households in the last 3 weeks meaning that we are only 8 households short of the requirement for TrueSpeed to progress. The Council will request information regarding potential sites for the TrueSpeed box and the whether additional telegraph poles are necessary.
Please note that references and figures below are taken mainly taken from broadband.co.ukand Ofcom figures. Where there is a blank then this means no response has been received.
|Type of Broadband||Ordinary||Openreach
|Is this broadband available in Chew Magna in September 18?||Yes||Yes||No at present. However
Openreach state: Yes – Ultrafast or FTTP On Demand is available for premises served off fibre cabinets.
(Comment: Ultrafast does not appear to be available via their website)
|What is the claimed download speed?||10-12 Mbps||FTTC Speeds are upto 80mbit/s down and 20mbit/s up.||Network is 1 Gb/s capable, but most products on the market provide upto 330mbit/s Down and 30mbit/s up||200 Mbps|
|What percentage of users has to receive this level for the claim to be valid?||50%||50%||50% but Truespeed guarantee 100%|
|What is the minimum supported speed?||Approx 2Mbps||Can be as low as 15Mbps||200Mbps|
|What is the minimum supported upload speed (important for sending videos and photos)?||2Mbps||200Mbps|
|What is the cabling method for supply to street cabinet?||Copper||Fibre||Fibre||Fibre|
|What is the supply from the street box to home?||Copper||Copper||Copper||Fibre|
|Is the speed of download affected by the number of people using broadband from the street cabinet to home?||Yes -reduced||Yes-reduced||No|
|Is there a company offering Ultrafast?||–||Openreach subcontract to other providers||Yes -Truespeed|
|Is the speed of the download affected by the number of users at the same time in your home?||Yes – reduced||Yes – reduced||Guaranteed sustained for 5-9 devices|
How can I find an estimate of the type and speed of my broadband?
Go to Broadband.co.ukand put in your post code and telephone number to get an idea of the companies offering deals and the average speed offered by those companies. Only standard or superfast is on offer in Chew Magna.
Which villages in the Chew Valley already have Ultrafast broadband provided by Truespeed?
Chew Stoke, Stanton Drew, Stanton Wick, Pensford, Chelwood, Publow, Hunstrete, Butcombe, Nempnett Thrubwell, Regil, Norton Wick, Norton Malreward, Norton Hawfield, Clutton, West Harptree, East Harptree, Hinton Blewitt, Compton Dando, Chewton Keynsham*, Redhill*, Winford*. *= currently installing as of September 18.
Polygon showing original area for proposed Ultrafast Broadband in green and revised extended area in blue. Areas in orange may be able to be connected but property owners would need to contact Truespeed directly
Does Chew Magna need Ultrafast Broadband?
Research called the Economic impact of Broadband (27 April 2018) reported by Ofcom and carried out by Dr Koutroumpis has found a link between economic growth and investment in broadband and attributes 0.37% growth per annum over a 15 year period in the UK. There was also a link with speed of broadband adding an additional 0.1% increase in growth to the UK economy per year. These figures suggest that for businesses and families to flourish we need to have ultrafast in Chew Magna.
Is the absence of Ultrafast Broadband impacting on house sales in Chew Magna?
Representatives of Killens, Cherry Tree Estates and Debbie Fortune say that currently house prices in Chew Magna are not being affected BUT Joanna Tiley of Debbie Fortune says that marketability is. There has already been loss of a purchaser in an area in the Chew Valley with no ultrafast broadband.
|Questions asked||Openreach response||Truespeed response (Ultrafast)|
|Do you intend to supply Ultrafast Broadband in Chew Magna?||The majority of Chew Magna already has access to Superfast and access to Ultrafast (FITP) via the Fibre on Demand product which is resold through our partners. There are no further commercial plans to build further fibre network in this area at present.
(Comment: It does not seem to be possible to access the provision of Ultrafast via Openreach website as it does not appear to be available in Chew Magna)
|How many household’s in Chew Magna need to sign up for Ultrafast broadband?
|No information provided||Thirty percent which is 78 homes
|How long does it take to install once residents have signed up?
|If the community were to partner with Openreach for a Community Fibre Partnership, then residents and businesses would be able to have a service live in their premise within 12 months of contract signature, if they were to use the Government’s LFFN Gbit Vouchers, where Community Fibre Partnerships is an approved supplier on the scheme.
(Comment: CMPC would have to do considerable work to see if this was available)
|Six months once the commitment is made.
|Will the company supply Chew Magna Primary School and one of the village halls for free?
|These properties already have access to Superfast broadband.
(Comment: this does not answer the question so it would appear that Openreach would not)
|How much does it cost to install Ultrafast Broadband?||This information would need to come from our supplier, or it would depend on which homes wanted to be part of the Community Fibre Partnership.||No charge for the first 30% who sign up. £120 thereafter although there are sometimes free installation offers. Once you sign up then you are agreeing to move to Truespeed for an 18 month contract after your existing contract expires.|
|What are the costs of the basic package and what do I get?
|Links to providers and packages are available on our website.
(Comment: It is currently not possible to access Ultrafast from the Openreach website only Superfast for Chew Magna so there are no prices or packages available for Ultrafast)
|£47.50 (inc VAT) per month
Connection of 5-9 devices with no drop in speed
Unlimited data storage
Fast uploads and down loads
|Are there phone call plans?||Pay as you talk or
Anytime calls to landlines £6.99/month
Evening after 7pm and weekend phone calls £2.99/ month.
Other bolt ons for mobiles and international calls
|What don’t I get?
|You would have to discuss this with the Service Provider.||No bundles.
If your burglar alarm is connected via an existing line you would need to contact your security firm to move it to the fibre connection or maintain a separate phone line.
|How long do I need to sign up for?||You would have to discuss this with the Service Provider.||An 18 month contract but it will only start once your current one finishes
|What customer service do I get?
|You would have to discuss this with the Service Provider.||Customer support via telephone between 8am – 6pm Mon to Fri
|What happens if do not get the guaranteed speed?||You would have to discuss this with the Service Provider.||This would be classed as a fault and investigated, diagnosed and fix within the Service Level Agreement (SLA) terms
|In what time do you guarantee to fix any faults?||You would have to discuss this with the Service Provider.||The standard residential SLA is a 4 working day fix|
|Do you offer compensation if you do not fix in time scale?||You would have to discuss this with the Service Provider.||Yes, two days rental cost for every one day over and above the SLA terms that a customer is without service
|Who owns the fibre cable and who is responsible for its maintenance and repair?||You would have to discuss this with the Service Provider.||Truespeed|
|If I want to change my supplier at the end of the contract can another supplier use the fibre cable? Are there any restriction?||OFCOM have introduced rulings to make it easier to switch supplier, but details would have to be discussed with the service provider.||At this point in time Truespeed do not sell its services wholesale to any other provider.
|What happens if you go bust?||The network will be taken over by an alternative provider
|What hub technology do you use?||You can find out what the specifications of the NTE and Routing equipment via your service provider as this is provided by them.||This is company confidential information
|Any other information you would like to provide?||Truespeed is a local company delivering the best technical version of fibre to the premises solution available in the UK today. It is reliable with guaranteed speeds and will future proof any community that we deliver it to.|
|Where do I sign up for Ultrafast broadband?||https://www.homeandbusiness.openreach.co.uk||https://www.truespeed.com/makeithappen|
Gigaclear is focussed on supplying Ultrafast Full Fibre broadband to rural communities. In Somerset, Gigaclear is contracted to work with the local government body CDS (Connecting Devon & Somerset). The objective of this contract is to deliver services to those places that do not currently have Superfast, hence Chew Magna is specifically excluded from the build contract. However, we are building in the under-served neighbouring areas of Chew Valley.
As has been widely covered in the media recently, Gigaclear is currently behind schedule in its rollout to the under-served communities. On that basis, the company must prioritise the delivery of the CDS contract build, ahead of any additional expansion, accordingly it cannot make an offer to build in Chew Magna at this time. However, at a future point, when the CDS build is completed Gigaclear will be happy to discuss this again.